Terms of Service

Real Members provides one-time Discord community growth packages for server owners. The scope of each package is defined by the number of confirmed new members joining the selected server. A package does not guarantee member activity, sales, engagement or permanent membership.

Only confirmed new joins count toward the purchased quantity; unsuccessful attempts and existing server members do not. Campaign fulfilment may be queued or affected by Discord's technical limits, user availability and server settings. Confirmed progress is recorded as we work to fulfil the package. Membership figures describe new joins, not advertising impressions or a guaranteed level of participation.

The selected package, total price, currency and available payment methods are presented before an order is placed. Packages are one-time purchases, not subscriptions. Once payment is confirmed, we provide the purchase confirmation and activation details. Keep these details private and contact us if they are missing or cannot be used. Campaign fulfilment begins after you complete the setup described in your customer instructions.

Payment methods may be provided by independent payment processors. We do not ask for or store your full card number on this website. Any applicable taxes or charges must be shown before you confirm payment.

You must be authorised to manage the selected Discord server and complete the required server setup described in the customer instructions. Do not use Real Members for spam, deception, harassment, unlawful activity, or in a way that violates Discord's rules or another person's rights. You are responsible for your server content and access controls.

Keep your account credentials and purchase code secure. If you suspect unauthorised use or a delivery problem, email hello@real-members.com promptly so we can investigate.

Our voluntary refund policy: request a refund within 7 calendar days of purchase if the code has not been activated or used and delivery has not begun. Email hello@real-members.com with the purchase email and order reference. We will check the code status and, if eligible, cancel it and return the payment to the original method where possible, or agree another suitable method with you.

An activated or used code is not eligible for this voluntary unused-code refund. This does not limit rights that cannot be excluded by law, including remedies for a code that was not supplied, a service that was not delivered as agreed, or a defective service. Where applicable law gives a consumer a longer withdrawal period, that right takes precedence over the 7-day voluntary policy. We do not treat merely receiving a code as a blanket waiver of a statutory withdrawal right.

For EU consumers, distance-contract withdrawal rights may apply for 14 days from the contract date. Whether a right changes after you request performance to begin depends on the applicable law and the required information, consent and acknowledgement; we will assess such requests under that law. You may send a clear withdrawal statement to hello@real-members.com. Statutory refunds are handled within the legally required time and by the legally required method.

Partner pricing is available only after we approve a reseller application and enable it on the partner account. Resellers manage their own storefront, prices, marketing, customer communications and obligations to their customers. Any separate written partner terms will govern partner-specific commercial arrangements; mandatory legal rights remain unaffected.

We aim to keep campaigns and support available, but Discord and payment providers are independent services that can change, limit or interrupt their systems. Issuing activation details is separate from completing a campaign. We do not promise a specific completion time, engagement rate, sales result or retention period. Members may leave a server or choose not to participate. If we cannot supply a purchased service, contact us; we will investigate and provide the remedy required by these Terms or applicable law.

Provide accurate account and order information. We may restrict access where reasonably necessary to protect users, investigate fraud or prevent a material breach of these Terms. We will explain a restriction and provide a way to contact us where practicable. A restriction does not remove any refund or other right you have under applicable law.

Real Members is an independent service and is not endorsed by Discord. Discord names and marks belong to their respective owners. Nothing in these Terms excludes liability that cannot legally be excluded, or limits mandatory consumer protections. To the extent permitted by law, we are not responsible for indirect business losses or outcomes beyond the purchased service.

We may update these Terms prospectively. The version in effect when you purchase governs that order, unless a change is required by law or you agree otherwise. Any dispute remains subject to the mandatory consumer protections and courts available to you under applicable law.

Questions, complaints, delivery issues and refund requests: hello@real-members.com. Include your order reference where possible; never send a password or payment-card details by email.