Customer Support Specialist

About the role

Be the person customers can rely on when they need a clear answer. You’ll help server owners and reseller partners with orders, campaign questions and account issues, and make sure more complex problems reach the right person with the context they need.

What you’ll do

• Reply to customer tickets and emails with clear, accurate and helpful answers.
• Help customers understand their orders, campaign progress and account features.
• Investigate issues, gather the relevant details and escalate when necessary.
• Keep customers informed until their issue is resolved, rather than leaving them guessing.
• Spot recurring questions and help improve instructions and support resources.

What you’ll bring

• Fluent English (C2 or equivalent fluency), written and spoken, with particularly strong written communication.
• Experience supporting customers online, or clear examples of how you’ve helped people solve problems.
• Familiarity with Discord, including servers, channels and permissions.
• Patience, attention to detail and sound judgement when handling frustrated customers.
• Respect for customer privacy and the ability to work reliably during agreed coverage hours.

Working together

Real Members helps Discord communities grow and businesses connect with new audiences. The work is fully remote: you can apply from anywhere. Tell us your time zone and availability so we can discuss a workable schedule.

The monthly base salary is $4,000–$5,000 USD before taxes, based on full-time work (40 hours per week). Your offer within this range will reflect your experience and the agreed responsibilities. Schedule and the form of engagement will be agreed before you start.